Privacy policy

Tempail is dedicated to keeping your information private. This Privacy Policy explains how Temapil collects, uses, and shares your personal information. This Privacy Policy covers our website,, and the subdomains that go with it (collectively, our “Service”).

By accessing or using our Service, you show that you have read, understood, and agree to how we collect, store, use, and share your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

For this Privacy Policy:

A cookie is a small piece of data that a website creates and your web browser stores. It is used to identify your browser, get information about how you use it, and remember things like your preferred language or login information.
Company: When this policy says “Company,” “we,” “us,” or “our,” it means that Tempail is responsible for your information under this Privacy Policy. Country : In this case, Austria is the country where Tempail or its owners and founders are based.
Customer: The company, organization, or person who signs up to use the Temapil Service to manage their relationships with your customers or service users.
Device: A phone, tablet, computer, or any other device that can connect to the internet and be used to visit Tempail and use its services.
IP address: Every device connected to the Internet is given a number known as an Internet protocol (IP) address. Most of the time, these numbers are given out by area. Most of the time, an IP address can be used to figure out where a device is when it connects to the Internet.
Personel: These are the people who work for Tempail or who have a contract to do something for one of the parties.
Personal data: is any information that can be used to identify a person directly, indirectly, or in combination with other information, such as a personal identification number.
Service: Refers to the service that Tempail provides, as described in the terms (if available) and on this platform.
Third-party service: This refers to advertisers, contest sponsors, promotional and marketing partners, and others whose products or services we think you might be interested in.
Website: is the URL for Tempail’s website. You: a person or organization that has signed up with Tempail to use the Services.

Information automatically collected

Some information, like your Internet Protocol (IP) address and/or information about your browser and device, is automatically collected when you visit our platform. You could use this information to connect your computer to the Internet. Other information that could be collected automatically includes your login, email address, password, computer and connection information like browser plug-in types and versions and time zone setting, operating systems and platforms, purchase history (which we sometimes combine with similar information from other Users), the full Uniform Resource Locator (URL) clickstream to, through, and from our Website, which may include the date and time, cookie number, and parts of the site you viewed or searched. We may also use browser data like cookies, Flash cookies (also called Flash Local Shared Objects), or similar data on some parts of our Website to prevent fraud and do other things. During your visits, we may use software tools like JavaScript to measure and collect session information like page response times, download errors, length of visits to certain pages, page interaction information (like scrolling, clicking, and mouse-overs), and how you left the page. We may also collect technical information about your device to help prevent fraud and figure out what’s wrong with it.

When you visit, use, or navigate the platform, we automatically collect some information. This information does not reveal your name or contact information, but it may include information about your device and how you use it, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our, and other technical information. This information is mostly needed to keep our site safe and running, as well as for internal analysis and reporting.

How Do We Use The Information We Collect?

We might use any of the information we get from you in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To get better at what we do (we continually strive to improve our service offerings based on the information and feedback we receive from you)
  • To improve service to customers (your information helps us to more effectively respond to your customer service requests and support needs)
  • In order to handle transactions
  • To run a contest, survey, promotion, or other site feature
  • To send periodic emails

When do we use customer information from third parties?

When you contact us, we get some information from third parties. For example, when you give us your email address to show that you’re interested in becoming a customer, we get information from a third party that gives us automated fraud detection services. We also sometimes get information from social media sites that is open to the public. By going to these sites and changing your privacy settings, you can decide how much of your information is shared with the public.

Do we share the information we collect with third parties?

We may share the personal and non-personal information we collect with advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think you might be interested in. We may also share it with our current and future affiliated companies and business partners. If we go through a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may hire trusted third-party service providers to help us with things like hosting and maintaining our servers and service, storing and managing our databases, managing our emails, storing marketing information, processing credit cards, helping with customer service, and fulfilling orders for products and services you buy through our platform. We will probably share your personal information and maybe even some non-personal information with these third parties so that they can help us and you.

For analytics purposes, we may share parts of our log file data, including IP addresses, with third parties like web analytics partners, app developers, and ad networks. If your IP address is shared, it could be used to estimate your general location and other tech-related information, such as your connection speed, whether you’ve used the service in a shared location, and the type of device you used to access the service. They may put together information about our ads and what you see on the service and then do auditing, research, and reports for us and our advertisers.

We may also share personal and non-personal information about you with government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to stop or prevent any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable laws.

Where and when is information collected from customers and end-users?

We’ll keep track of the personal information you give us. We may also get personal information about you from third parties, as described above.

Could my information be transferred to other countries?

We have our headquarters in Austria. Information we get from you through our website, when we talk to you directly, or when you use our help services may be sent from time to time to our offices, employees, or third parties located all over the world. This information may also be viewed and hosted anywhere in the world, including in countries that may not have laws that apply to the use and transfer of such data in general. By using any of the above, you agree, to the fullest extent allowed by law, to the transfer and hosting of such information across international borders.

Is the information collected through our service secure?

We take steps to make sure your information is safe. We have physical, electronic, and administrative procedures in place to help protect, stop unauthorized access, keep data secure, and use your information correctly. But neither people nor security systems, including encryption systems, are foolproof. People can also do wrong on purpose, make mistakes, or not follow the rules. So, even though we try to keep your personal information safe, we can’t promise that it will always be safe. If the law gives us a non-negotiable duty to protect your personal information, you agree that we will only meet that duty if we do something wrong on purpose.

Can I update or correct my information?

How you can ask for changes or updates to the information we collect depends on how you interact with us. Our internal company policies say that employees can change or update their information. Customers have the right to ask that their personally identifiable information not be used or shared in certain ways.

You can contact us to:

(1) update or correct your personally identifiable information,
(2) change your preferences about the communications and other information you receive from us, or
(3) delete the personally identifiable information kept about you on our systems (subject to the next paragraph). You can do this by canceling your account. These updates, corrections, changes, and deletions will not affect other information we keep or information we gave to third parties in accordance with this Privacy Policy before the update, correction, change, or deletion. Before giving you access to your profile or making changes, we may take reasonable steps (like asking for a unique password) to make sure you are who you say you are. You are always responsible for keeping your unique password and account information secret. You should know that we can’t get rid of every record of the information you’ve given us because of how our system works. Because we have to back up our systems to make sure we don’t lose information by accident, a copy of your information may exist in a form that can’t be erased and is hard or impossible for us to find. As soon as we get your request, all personal information stored in databases we actively use and other easily searchable media will be updated, corrected, changed, or deleted, as needed, as soon as it is reasonable and technically possible to do so. If you are an end-user and want to change, delete, or get any of the information we have about you, you can do so by contacting the company you do business with.

Sale of Business

We reserve the right to give information to a third party in the event of a sale, merger, or other transfer of all or nearly all of the assets of us or any of its Corporate Affiliates (as defined here), or that part of us or any of its Corporate Affiliates to which the Service relates, or if we stop doing business or file or have filed against us a petition in bankruptcy, reorganization, or a similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.


We may tell our Corporate Affiliates things about you, including personal information. For the purposes of this Privacy Policy, a “Corporate Affiliate” is any person or organization that directly or indirectly controls, is controlled by, or is under common control with us, whether through ownership or some other way. Any information about you that we give to our Corporate Affiliates will be handled by those Corporate Affiliates according to the terms of this Privacy Policy.

How Long Do We Keep Your Information?

We only keep your information for as long as we need it to help you and for the other reasons listed in this policy. This is also true for anyone with whom we share your information and who does work for us. When we no longer need to use your information and we don’t have to keep it to meet legal or regulatory requirements, we’ll either delete it or make it so that we can’t use it to find you.

How Do We Protect Your Information?

When you place an order or enter, submit, or access your personal information, we use a number of security measures to make sure it stays safe. We have a secure server that you can use. All sensitive/credit information you give us is sent over Secure Socket Layer (SSL) technology and then encrypted in our Payment gateway provider’s database, where it can only be accessed by people with special access rights who are required to keep the information secret. Your private information (credit cards, social security numbers, bank account numbers, etc.) is never kept on file after a transaction. We cannot, however, guarantee or guarantee the absolute security of any information you send us or that your information on the Service cannot be accessed, disclosed, changed, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Laws that rule

This Agreement and your use of our service are governed by Austrian law, except for its rules about how different laws interact with each other. You might also have to follow other local, state, national, or international laws when you use our service.

Your Consent

You agree to this Privacy Policy when you use our service, sign up for an account, or buy something.

Other websites’ links

This Policy on Privacy only applies to the Services. The Services may have links to other websites that aren’t run or managed by. We aren’t responsible for the content, accuracy, or opinions on these sites, and we don’t look into, monitor, or check them for accuracy or completeness. Please remember that our Privacy Policy no longer applies when you click on a link to go from the Services to another website. Any other website, including those that have links on our platform, has its own rules and policies about how you can use it. These third parties may collect information about you by using their own cookies or other methods.


“Cookies” let us know which parts of our website you’ve been to. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to make the content on our website more relevant to you. Cookies can usually be turned off in most web browsers. But if you turn off Cookies, you might not be able to use our website’s features correctly or at all. We never put information that can be used to find out who you are in cookies.

Cookies are not used to make our website work better. We do, however, use Google Analytics and Firebase, which are third-party services, for analytics. This means that the third-party services may use cookies. Please check out to learn about their rules. We use the statistics we get from the analytics services in a way that makes it impossible to link them to specific users.


We and many of the websites and services you use are free because of advertising. We work hard to make sure ads are safe, don’t get in the way, and are as useful as possible.

We work with Google AdSense, which shows generic ads in the App. Read to find out what information Google AdSense may collect.

Cookies are used to advertise.

Advertising works better when cookies are used. Without cookies, it’s hard for an advertiser to reach their target audience or know how many ads were shown and how many clicks they got.

Services of Remarketing

Remarketing services are used by us. What Is Remarketing? Remarketing, also called “retargeting,” is a form of digital marketing that involves showing ads to people who have already been to your website. It gives the impression that your company is “following” people around the internet by putting ads on the websites and platforms they use the most.

Changes to how we handle privacy

If we decide to change our privacy policy, we will let you know on this page and/or change the date at the bottom of this section.

Services from outsiders

We may display, include, or make available third-party content (such as data, information, applications, and other products and services) or provide links to third-party websites or services (“Third- Party Services”).

You agree that we are not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of them. We don’t take any responsibility for Third-Party Services and won’t be liable to you or anyone else for them.

Third-Party Services and links to them are only provided as a courtesy, and you access and use them at your own risk and according to the terms and conditions of the third party.

Facebook Pixel

Facebook Pixel is an analytics tool that lets you figure out how well your ads are doing by looking at what people do on your website. You can use the pixel to: Make sure the right people see your ads. When you use the service, the Facebook pixel may collect information from your device. Facebook Pixel gathers information that is stored according to its Privacy Policy.

Tracking Technologies


We use cookies to make our service run better and work better, but they are not required for their use. But without these cookies, some features, like videos, might not work or you might have to log in every time you visit our service because we wouldn’t be able to remember that you’ve already done so.

Local Storage

Local Storage, which is sometimes called DOM storage, gives web apps ways to store data on the client side. Web storage can store data indefinitely, like cookies, but it can hold a lot more data and doesn’t store any information in the HTTP request header.


“Sessions” tell us which parts of our website you have been to. A session is a small piece of information that your web browser stores on your computer or mobile device.

Information about General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), we may collect and use information about you. In this part of our Privacy Policy, we will explain how and why this data is collected and how we keep it safe from being copied or used in the wrong way.

What’s GDPR?

GDPR is a law that protects privacy and data all over the EU. It tells companies how to protect the data of EU residents and gives EU residents more control over their personal data.

What is personal data?

Any information about a person who can be found or recognized. GDPR covers a wide range of information that could be used on its own or with other information to find out who a person is. Personal information is more than just a person’s name or email address. Some examples are financial information, political views, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity. In the Data Protection Principles, there are rules like:

Personal information that is gathered must be handled in a fair, legal, and clear way, and it should only be used in ways that a person would expect.
Personal information should only be collected for a specific reason and only used for that reason. When collecting personal information, organizations must say why they need it.
Personal information should only be kept for as long as it takes to get the job done.
People who are covered by the GDPR are allowed to see their own personal information. They can also ask for a copy of their information and for it to be changed, deleted, locked down, or moved to another organization.

Why is GDPR important?

GDPR adds some new rules about how businesses should protect the personal information of people that they collect and use. It also makes compliance more important by making it easier to enforce and by increasing the fines for breaking the rules. Besides these reasons, it’s the right thing to do. Help Scout strongly believes that your data privacy is very important, and we already have good security and privacy practices in place that go above and beyond what is required by this new regulation.

Individuals’ rights to access, move, and delete their own data

We are committed to helping our customers meet GDPR’s requirements for data subject rights. We process or store all personal data with vendors that have been fully vetted and that follow the DPA. We keep all of your conversations and personal information for up to 6 years, unless you delete your account. In that case, we’ll get rid of all of your information according to our Terms of Service and Privacy Policy, but we won’t keep it for more than 60 days.

We know that if you work with EU customers, you need to let them access, change, retrieve, and delete their own personal information. We got you! We have always been self-service, and you have always had access to your data and the data of your customers. Our customer support team is here to answer any questions you might have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to tell you about the types of Personal Information we collect and how we use it, the types of sources from which we collect Personal Information, and the third parties with whom we share it, which we’ve already done.

We are also required by California law to tell people about the rights they have as California residents. You can do any of the following:

Right to Know and to Access. You can make a verified request for information about:
(1) the types of Personal Information we collect, use, or share;
(2) the purposes for which we collect or use certain types of Personal Information;
(3) the types of sources from which we collect Personal Information; and
(4) the specific pieces of Personal Information we have about you.

Right to be treated the same. We won’t treat you differently if you use your privacy rights.
The right to erase. If you want to close your account, you can send a request that can be checked, and we will delete any Personal Information we have about you.
Ask a business that sells personal information about customers not to sell that information.

If you ask us for something, we have one month to answer. If you want to use any of these rights, please get in touch with us.

We don’t sell our users’ personal information.

Please contact us if you want to know more about these rights.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to tell you about the types of Personal Information we collect and how we use it, as well as the types of sources from which we collect Personal Information and the third parties with whom we share it, which we have already done.

CalOPPA users have the following rights:

Right to Know and to Access. You can make a verified request for information about:
(1) the types of Personal Information we collect, use, or share;
(2) the purposes for which we collect or use certain types of Personal Information;
(3) the types of sources from which we collect Personal Information; and
(4) the specific pieces of Personal Information we have about you.

Right to be treated the same. We won’t treat you differently if you use your privacy rights.
The right to erase. If you want to close your account, you can send a request that can be checked, and we will delete any Personal Information we have about you.
Right to ask a business that sells personal information about a customer not to sell that customer’s personal information.

If you ask us for something, we have one month to answer. Please get in touch with us if you want to use any of these rights.

We do not sell our users’ personal information.


Please contact us if you want to know more about these rights.

Contact us at [email protected] if you have any questions or comments regarding our privacy policy.